Microsoft reported a massive outage Nov. 25 that crippled Microsoft 365 and affected users of Teams, Outlook, Calendars and Exchange on a global scale.
Microsoft users reported frustration over not being able to complete their tasks at work and expressed concern that they were left without the ability to utilize their services. The Downdetector website showed that outages were first reported overnight, and there was a significant spike that was visible beginning at approximately 8:00 a.m., according to Deadline. There were around 4,350 complaints logged in the morning, with users complaining most about their inability to use Exchange.
We’re investigating an issue impacting users attempting to access Exchange Online or functionality within Microsoft Teams calendar. For more information, please refer to MO941162 in the admin center.
— Microsoft 365 Status (@MSFT365Status) November 25, 2024
Microsoft updated users throughout the day by sharing information on their official X account.
“Our targeted restarts are progressing slower than anticipated for the majority of affected users. An ETA for resolution will be provided as soon as available. Additional details can be found in the admin center under MO941162,” Microsoft wrote.
They informed users that they had “started to deploy a fix” and were also “beginning manual restarts on a subset of machines that are in an unhealthy state.”
They returned at approximately noon to say, “Our fix has reached approximately 98% of the affected environments and our targeted restarts required for mitigation are being performed as quickly as possible. Additional details can be found in the admin center under MO941162.”
Our fix has reached approximately 98% of the affected environments and our targeted restarts required for mitigation are being performed as quickly as possible. Additional details can be found in the admin center under MO941162.
— Microsoft 365 Status (@MSFT365Status) November 25, 2024
An update issued at nearly 2 p.m. notified users that the issue remained unresolved.
“We’re facing delays in our recovery efforts and are taking immediate action to address them. We understand the significant impact of this event to your businesses and are working to provide relief as soon as possible,” Microsoft wrote.
The tech giant assured users that the estimated time for resolution would be provided as soon as that information became available.
We’re facing delays in our recovery efforts and are taking immediate action to address them. We understand the significant impact of this event to your businesses and are working to provide relief as soon as possible. More details can be found in the admin center under MO941162.
— Microsoft 365 Status (@MSFT365Status) November 25, 2024
Customers affected by the outage shared a number of comments and memes as they aired their frustrations.
“Just sayin gmail wouldnt do this,” one person wrote to X.
Several other affected customers mocked Microsoft’s suggestion that only 2% of their users were affected.
Come on! I can’t possibly be in the 2%. Fix this faster, you are costing me money
— Kevin Lewis (@Poolmankase) November 25, 2024
“Come on! I can’t possibly be in the 2%. Fix this faster, you are costing me money,” one person said.
The issues remain at the time of this writing.
